10:28 PM, Apr. 30, 2012
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Question: How long has Workspace Innovations been in business in Fort Collins and how did the company start?
Answer: We started the business as Nugent Moving Solutions in 2008 with a focus on commercial relocation.
After years of providing various services for businesses, Joe saw a need for a commercial-focused moving business providing exceptional service and an understanding of the unique needs of commercial customers. We began with one truck, some dollies and a few e-bins in the garage of our home. After a short stint in Loveland, we moved to our current location at Harmony Road and Interstate 25 in late 2010. In the past year, the business has grown rapidly due to increased visibility and a focus on customer service, quality work and great employees.
Q: Moving, whether moving offices or homes, is stressful for all involved. How does Workspace Innovations approach a corporate move?
A: The goal of Workspace Innovations is to create hassle-free and stress-free workspace transitions for our customers. Whether the office is expanding, relocating or simply adding new furniture, our staff works with the customer to identify possible pitfalls before they occur.
Significant planning and design goes into each process, and we work with our customers to make sure their specific business needs are met.
Q: The company is adding more services, including office design and equipment. Explain that move.
A: We offer not only relocation services, but new and used office furniture sales, workspace design and installation, and asset and inventory management.
Anyone can drop by our showroom to browse through new and used office furniture and systems products from various vendors. We then can design a workspace layout for their new furniture or even redesign existing spaces to optimize workflow and productivity. Our certified technicians can install the furniture per the design specifications. Our Asset and Inventory Management, or AIM, service is unique. It allows us to make customers’ lives easier by helping them manage their inventory, which can be anything from systems furniture to ATM machines to medical equipment. We can manage a customer’s inventory in our warehouse, or on their site, and give them online access to view it on their own secure website. And, of course, we still offer commercial relocation services, featuring our environmentally friendly e-bins. With our expanded offerings, we can serve as one point of contact for all of our customers’ workspace needs, saving them time and money in the process. We like to say that we are “all things workspaces.”
Q: You are changing your name and business model. Why are you making that move and what does this bring to the company?
A: We aren’t really changing our business model but changing our name to better represent what we do. With the name Nugent Moving Solutions, customers did not understand that we had so much to offer – we often heard things like, “I didn’t know you sold office furniture; I thought you were just a mover.” While we had built a brand name around Nugent, we were limiting ourselves and our ability to grow the business. We believe that Workspace Innovations better captures what we do – we are a full-service workspace provider.
Q: How does the economy affect office moves, building moves and the purchase of new equipment such as office furniture?
A: In the past, most customers chose to purchase new furniture for their offices. Now many customers will look first at our used furniture inventory before making a decision. One of the fallouts of a weak economy is that there is a greater supply of used furniture as businesses are downsizing or closing altogether. In regards to the actual relocations of offices, we consult with our customers on how to be the most efficient in their relocation processes. If they can do simple things, such as not moving unnecessary documents, out of service equipment or unneeded furniture, they can save real dollars.
Q: What’s the biggest mistake companies make during major or small moves?
A: First, many customers wait too long to arrange for furniture purchases or to schedule relocations. Pur-chasing new office furniture can be a big expense, and you need to make sure that you plan enough time to look at the many options available to fit your specific business need and budget.
Second, basing decisions solely on price is risky in all aspects of business. Many companies will offer, on the surface, products or services that appear to be the most affordable option. However, when it comes down to it, the total cost in time actually might be higher due to not understanding the needs and desires of the customer. Workspace Innovations’ staff constantly communicates with our customers so we can best respond to their specific needs and offer them what they are truly looking for: trust, communication and value for their purchases.